Frequently Asked Questions (FAQs)

This depends on several factors: the language, the length of the document, the complexity of the subject matter, and the level of quality control, for example.

When we send you an initial quote, we will offer several different pricing options so that you can choose the best plan for your budget. Our pricing is fair, transparent and competitive, so we’re confident you’ll find an option to suit your needs.

We would like to emphasise, though, that we are not the cheapest providers – we provide a top-quality high-end service to the medical and healthcare industries. Paying above-average rates, no matter how they’re justified, will always sting a little. But when you look beyond the per-word cost and consider the value and peace of mind you get in return, the pain soon fades. Few other agencies can add as much value as we can.

Visit the Contact Us page and request a quote for options specific to your project.

Again, this depends on a number of factors. We have a large team and we can split projects between multiple translators, so even the most complex jobs typically take no longer than a few days.

For projects with particularly tight deadlines, we may be able to offer express options and same-day service. When we send you an initial quote, these options will be included.

Visit the Contact Us page and request a quote for options specific to your project.

Medtrans can translate between over 130 languages. See our Languages page for a full list.

No upfront payment is required. Upon completion, you can pay by credit card, bank transfer or PayPal, or you can call us on 1800957800 to arrange payment.

Yes, we hold a broad range of accreditations. Many of our translators are accredited by the National Accreditation Authority for Translators and Interpreters (NAATI) as standard, and we can provide EU- and US-certified translators as required.

You can find out more about our accreditations and quality-control processes by visiting Why Choose Us?

At Medtrans, we understand that quality is of the utmost importance in medical translations. To guarantee high standards, we have several layers of quality control.

All of our translators are native speakers of the target language. They are accredited professionals who have been rigorously tested to ensure that they demonstrate a high level of expertise in their field.

For additional quality control, you can choose to have your document proofread by up to two independent, highly experienced editors in your target language.

You can find out more about our quality-control processes by visiting Why Choose Us?

For your protection and peace of mind, we sign a fully binding non-disclosure agreement with every project. This can be provided by us or by you.

Your information is stored on a secure server and will never be shared with a third party, or used for any purposes other than those intended and explicitly specified by you.

You can find out more about our commitment to confidentiality by visiting Why Choose Us?

To obtain a quote, simply visit the Contact Us page and submit the quote form as directed. We will respond with a proposal and a quote within 20 minutes during our extended business hours (6am to midnight AEST).

Simply upload your documents via the quote form on the Contact Us page and we will respond with a proposal and a quote within 20 minutes during our business hours (6am to midnight AEST).

If you would prefer to submit your documents via courier or an alternative method, please advise us of your preferences when submitting your quote.